No two programmes are the same: At Homewatch CareGivers we pride ourselves in the rigorous process we use to ensure that whatever home care plan you choose, that it is specifically tailored to your individual needs and wishes and those of the family. That way no two packages are exactly the same. Our step by step process consists of: Step 1 Initial enquiry and assessment: Following the initial enquiry, one of our coordinators arranges an appointment for our nurse at the client’s own home to assess your overall needs. From the information gathered through listening and understanding your requirements our nurse will prepare a specific Care Plan which will then be explained in as much detail as is required in the presence of other family members if required. Step 2 Consultation and evaluation: This consultation visit is free and arranged at a suitable time for both the client and any family member. It allows us to clearly understand your specific needs and helps us develop a specific tailored Care Plan for you. In addition, we can carry out a home safety and fall risk evaluation identifying any significant concerns that we may have and that should be remedied. This report will be provided to you. Step 3 Written personalised Care Plan After this meeting a written proposal follows within 24 hours. This allows both the client and family members to clearly see and understand what is being proposed and identify all of the associated costs. Also, additional services that are available are highlighted so that if at a later stage any further services are required they can be simply chosen as their need arises. This ensures that the Care Plan is dynamic and has the ability to be flexible as the circumstances and needs of the client inevitably change over time. Step 4 Care Service Agreement Only after the client and other family members involved fully understand the schedule, services and costs is this document signed. Step 5 Matching and selection of caregiver Once the agreement is signed we select from our pool of caregivers the most suitable person based on personality, skills, expertise, availability, and interests. Step 6 Caregiver briefing and orientation The selected caregiver is fully briefed on the client by the coordinator in advance. Then they are introduced to the client and confirmation is given of what will be involved in the delivery of the clients care. In addition, our report forms are explained so that these can be monitored by the client, members of their family and our coordinators. Step 7 Quality assurance Scheduled and unscheduled visits are made to the clients’ homes to evaluate the assistance being given, to consider any changing needs, and the overall relationship between the client and the caregiver.